Contact Us

FAQ

What Should I Do if I Just start a New Business?

Contact us immediately, we provide free pre-sales service. We can provide you: new-plant construction guidance, designing and manufacturing non-standard equipment, professional technical training, and guidance on site. Please need you to fill in an excel file about the requirement of the project we send to you. Meanwhile, please offer CAD DWG or layout with the dimension to us for calculating the number of AGVs and spare parts.

Can You Provide Some Spare Part?

Yes, of course, we will replace the spare parts which fail without wear & tear parts during warranty time for free, but these will be charged out of warranty.

Do You Only Manufacture Standard Machines?

No, we not only design and manufacture machines but also design and manufacture machines according to customers' specifications, using top brand components. In fact, most of the machines we build are non. What's more, some popular profiles rolling machines are in stock.

What Should I Provide If I Want to Customized Machines?

We need:

1)Trolley dimension

2)Material weight

3)Trolley structure

What's Your Payment Terms and Delivery Time

30% as the down payment by T/T in advance,40% as the payment by T/T before shipment, 30% as the balance payment by T/T against the original shipping documents. Of course, the customer's payment terms are acceptable after the confirmation by both sides. After we get the down payment, we will arrange to manufacture the machine and make the debugging. It takes around 45 to 70 nature days for finishing the manufacture as it will depend on the quantity of the AGV needed.

What is the Warranty?

The goods shall be guaranteed for 1 year after the date of shipment excluding the wear & tear parts.

Do You Have After-sales Support?

Yes, we are happy to provide advice and we also have skilled technicians across the world. You can always get a professional solution by phone, WhatsApp/or e-mail within 6 hours from our before & after-service team. The after-service out of warranty will be charged.

How Does Your Factory Do to Control Quality?

Good quality is for long-term business cooperation. There is no tolerance regarding quality control in our factory. Quality control complies with ISO9001, CE, and CR certification. Every machine has to pass testing running before it's packed for shipment.